FAQ

Frequently Asked Questions (FAQ)

Orders

How do I place an order?

Simply browse our website, add your desired items to the shopping cart, and proceed to checkout. Follow the payment steps to complete your purchase.

Can I cancel or modify my order after placing it?

If you need to cancel or modify your order, please contact us as soon as possible at [email protected].

We will do our best to assist you before the order is processed or shipped. Once an order has been shipped, changes or cancellations may no longer be possible.

Will I receive an order confirmation?

Yes. After your payment is successfully completed, you will receive an order confirmation email containing your order details.

If you do not receive the email, please check your spam or junk folder.

Shipping

Where do you ship?

Currently, we only ship within the United States.

We do not offer international shipping at this time.

What shipping carrier do you use?

We currently ship orders using FedEx.

How long does shipping take?

Estimated delivery time is typically 6–12 business days after the order has been processed.

Please note that delivery times may vary depending on weather, holidays, or carrier delays.

How much is shipping?

• Orders over $30 USD qualify for free standard shipping

• Orders under $30 USD are charged a flat shipping fee of $4.99 USD

Shipping fees are displayed during checkout before payment.

How can I track my order?

Once your order ships, tracking information will be sent to your email address.

Please allow some time for tracking updates to appear.

Payments

What payment methods do you accept?

We currently accept:

• PayPal

• Visa

• Mastercard

All payments are processed securely through trusted payment providers.

Is my payment information secure?

Yes. We use secure payment processing systems and industry-standard encryption to help protect your payment and personal information.

We do not store your full payment card details on our servers.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for eligible items that are unused, unworn, and in original condition with tags and packaging.

Please review our Return & Refund Policy for complete details.

How do I request a return?

Please contact our customer support team at [email protected] with your order number and reason for return.

We will provide return instructions after reviewing your request.

How long does it take to receive a refund?

After we receive and inspect your returned item:

• Inspection usually takes 2–5 business days

• Approved refunds are typically processed within 5–10 business days

Refund timing may vary depending on your payment provider or bank.

Do you offer exchanges?

Yes. We offer exchanges for eligible items, subject to product availability.

Please contact us before returning any item for exchange.

Products

Are your products true to size?

We recommend reviewing the size chart provided on each product page before placing an order.

If you need sizing assistance, feel free to contact us.

Why may product colors appear different?

Actual product colors may vary slightly due to screen settings, lighting, and device display differences.

Customer Support

How can I contact Dersmola?

You can contact us using the information below:

Email: [email protected]
Phone: +1 (863) 443-9336

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: Closed
Sunday: Closed

What is your business address?

Dersmola
3735 Whitedove Dr
Lakeland, FL 33812
United States