Shipping Policy

Thank you for shopping with Dersmola. We are committed to providing reliable shipping services and a smooth delivery experience for our customers. Please review our shipping policy carefully before placing an order.

Shipping Locations

Currently, Dersmola only ships within the United States.

We do not offer international shipping at this time. Orders with delivery addresses outside the United States cannot be processed.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Order Cut-Off Time

Orders placed before 5:00 PM Eastern Standard Time (EST) on business days are usually processed starting the same business day.

Orders placed after the cut-off time, on weekends, or on holidays will be processed on the next business day.

Shipping Method

We currently use the following shipping carrier for order delivery:

• FedEx

Shipping methods may vary depending on the delivery location and package size.

Estimated Delivery Time

Estimated delivery time is typically:

• 6–12 business days

Please note that delivery times are estimates and may be affected by weather conditions, carrier delays, holidays, or other unforeseen circumstances.

Shipping Costs

We offer the following shipping rates within the United States:

• Free standard shipping on orders over $30 USD

• A flat shipping fee of $4.99 USD applies to orders under $30 USD

Shipping fees will be clearly displayed during checkout before payment is completed.

Taxes and Customs Duties

For orders shipped within the United States:

• No additional customs duties or import charges are required.

If international shipping becomes available in the future:

• Any customs duties, import taxes, or related fees imposed by the destination country will be the responsibility of the recipient/customer.

Tracking Information

Once your order has shipped, tracking information will be sent to your registered email address.

Please allow some time for tracking updates to appear after shipment confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Dersmola is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.

Lost, Delayed, or Damaged Packages

If your package is lost, delayed, or arrives damaged, please contact our customer support team as soon as possible. We will work with the shipping carrier to help resolve the issue.

Please retain all packaging materials and photos of damaged items when reporting delivery damage claims.

Contact Us

If you have any questions regarding shipping, delivery, or tracking information, please contact us:

Dersmola
Email: [email protected]
Phone: +1 (863) 443-9336
Address: 3735 Whitedove Dr, Lakeland, FL 33812, United States

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: Closed
Sunday: Closed