Return & Refund Policy

Thank you for shopping with Dersmola. We aim to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

By placing an order on our website, you agree to the terms outlined in this policy.

Return Eligibility

We accept returns under the following conditions:

• Items must be requested for return within 30 days of delivery

• Items must be unused, unworn, unwashed, and in original condition

• Items must include original packaging and tags

• Proof of purchase (order number or receipt) is required

We reserve the right to reject returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return or refund:

• Items marked as final sale

• Items damaged due to misuse or improper handling by the customer

• Items returned without original packaging or tags

Return Process

To initiate a return, please contact our customer service team:

Email: [email protected]

Once your return request is approved, we will provide return instructions and the return shipping address.

Customers must not send items back without prior authorization.

Return Shipping

• Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

• We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Processing Time

Once we receive your returned item:

• Inspection time: 2–5 business days

• Refund processing time: 5–10 business days after approval

Refunds will be issued to the original payment method.

Refunds

Approved refunds will include:

• Product purchase price only

• Original shipping fees are non-refundable (except in cases of our error, such as wrong or defective items)

If a return does not meet our policy requirements, the refund may be partially approved or denied.

Exchanges

We offer exchanges under the following conditions:

• Item size or color exchange (subject to availability)

• Item must meet return eligibility requirements

Exchange Process:

1. Contact customer support at [email protected]

2. Provide your order number and exchange request details

3. Once approved, return the original item

4. After inspection, we will ship the replacement item

Restocking Fee

In certain cases, a restocking fee of 10% may apply, including but not limited to:

• Returned items that are not in original condition

• Returns due to customer preference (e.g., “no longer needed” or “changed mind”)

• Excessive or repeated return activity

Any applicable restocking fee will be deducted from the refund amount.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photo evidence.

We will provide a free replacement or full refund, depending on the situation.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account again

2. Contact your credit card company or payment provider

3. Contact your bank (processing time may vary)

If you still have not received your refund, please contact us at [email protected].

Contact Information

If you have any questions about returns, refunds, or exchanges, please contact us:

Dersmola
Email: [email protected]
Phone: +1 (863) 443-9336
Address: 3735 Whitedove Dr, Lakeland, FL 33812, United States

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: Closed
Sunday: Closed